ISP Complaints
Internet Service Providers (ISPs) are regulated by TRAI. If you're experiencing slow speeds, frequent disconnections, recurring outages, billing disputes, installation failures, or unsatisfactory customer support, you have the right to file a formal complaint.
Common ISP Issues
- Slow Internet Speed: Speed significantly slower than promised in your plan
- Frequent Disconnections: Regular loss of internet connection disrupting work or study
- Service Downtime: Extended periods without internet service
- Installation Delays: Missed installations or long waiting periods for new connections
- Billing Disputes: Incorrect charges, hidden fees, or overcharging
- Poor Support: Unavailable customer service or incomplete technical assistance
What to Document
Record your internet speed test results, note dates and times of disconnections, keep billing statements showing charges, capture screenshots of service issues, document all communications with the ISP, and provide your broadband account number and plan details. Speed tests from multiple sources strengthen your claim about service quality issues.
File your ISP complaint using the form on the right. We'll help document the issue properly so it gets appropriate attention from the provider and regulatory authority.