Essential Services

Food Safety Complaints

Food safety is a serious concern that affects your health and well-being. If you've experienced contamination, food poisoning, improper handling, misleading labels, or any food-related issue, you have the right to file a complaint under the Food Safety and Standards Act.

Types of Food Safety Issues

• Contamination: Finding foreign objects, insects, or harmful substances in packaged or fresh food
• Expired Products: Purchasing expired food or food with tampered packaging
• Misleading Labels: Incorrect ingredient lists, nutritional information, or ingredient declarations
• Hygiene Issues: Poor food handling, storage, or display practices at restaurants or shops
• Allergenic Content: Not properly declaring allergens causing health risks
• Food Poisoning: Illness caused by consuming contaminated or spoiled food

Documentation Needed

Keep the food packaging, take photos of the contamination or issue, note the purchase date and location, save your receipt, record any symptoms or health issues experienced, and note the batch/lot number if available. Medical reports in case of food poisoning strengthen your complaint significantly.

Register your food safety complaint using the form provided. This helps ensure unsafe food products are removed from the market and protect other consumers from similar harm.