Essential Services

Electricity Complaints

Electricity is an essential service, and consumers have rights when issues arise. Whether you're facing overbilling, power outages, faulty meter readings, or poor customer service from your electricity provider, we can help you file a complaint.

Common Electricity Issues

• Overbilling: Unusually high bills without explanation or corresponding usage
• Faulty Meters: Suspected meter malfunction or incorrect readings
• Power Outages: Frequent or prolonged disconnections affecting your home or business
• Bill Errors: Incorrect charges, duplicate charges, or charges for services not rendered
• Delayed Reconnection: Unjustified delays in reconnecting after bill payment
• Poor Service: Unresponsive customer support or unreasonable service charges

What to Include in Your Complaint

When filing an electricity complaint, provide your consumer account number, consumer ID, billing period in question, detailed description of the issue, copies of relevant bills, meter readings if available, and any correspondence with the provider. Clear documentation strengthens your case.

Use the form on the right to register your complaint. Our team will guide you through the process and help prepare your documentation for submission to the appropriate authority.