i was ordered a shoes and transferred the amount via pay tm. but not received product or no any updates - Zeeper Shop

i placed order a shoes on zeeper shop was 19.9.2019 .we was pay amount using paytm. my order no is 977451. but not receive shoes and any updates. today we make a call 9330954731 and make a qury. that person told me " he ask my paytm number. he send me a message on my same payTM mobile. and tells me to send that message back. what i can do?. i need refund amount or shoes.