Damaged product and wrong size - W womens clothing TCNS clothing company

In Clothing, Shoes & Accessories

By Veena Gupta


I had purchased 4 kurtas, 2 bottoms, 2 dupattas and one top from W store terminal 3 delhi airport on 16th july. Since I was travelling I did not open the packed clothes. When I first wore one dress it was last week I saw they packed 2 pieces.of size 18 when i had asked for 16 and my other two pieces were size 16. Secondly one dupatta was totally damaged a packed piece. Since I was going to airport that day I wore it and showed it at the w store in terminal 1. They acknowledged the damage and said it will be replaced this is manufacturing fault. I wrote to customer care and they just went on aski g for same details again and again. I called up customer care they gave me whasapp number to upload pics. After doing all they say they cant do anything as they have 15 days exchange policy. What if I had gifted to someone and w being reputed I never knew they will cheat like this. I checked the pieces in the store and they cheated and packed different damaged and wrong sizes. Now they are refusing inspite of my repeated requests. They are expensive peoces. I soon nearly 16k. Now I cant wear damaged ones or over sized ones. They cheated me


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