UNNESSARY DEDUCTION OF FUND AND FRAUD MADE BY AUTHORIZED DEALER (MOBILE NO. 9520097913) - TATA SKY
Dear Sir/Madam, I Swatantra Kumar Sah (Tata Sky Subscriber id 1331678886) subscriber of Tata sky from 14th July. I have taken connection from authorized dealer of Tata Sky (searched on Just dial) whose Mobile number is 9520097913. Who has provided me the connection with plan of 6 month hd channel with hd setup box but my connection has been discontinued on 20th July due to insufficient balance. However i have contacted to the dealer on his mobile number and whats app chat but he always said that it will be recharged but not recharged. Against which i had made many time complaint to the customer care, he always take the complaint but resolved any time. And again contacted to customer care he say that your mobile is not reachable, however i had provided with my 2 mobile numbers and also email id. But no call from technical team support has been called me and also Authorized dealer has blocked my number. I have all the proves regarding conversation with authorized dealer for 6 month recharge. Till now i have been not provided with any support from Tata Sky side. On 28th of July i have made recharge of Rs 500 (My plan is of Rs 412) but on 30th night my Tv is showing that please recharge other wise it will be discontinued from tomorrow. Against which i have made complaint to customer care but he raised the complaint and said that amount has been deducted for some charges. But i doesn't understand which charges has been deducted even if i have recharged with 500 for plan of 412. There has been automatic credit amount in my account and there after debit amount of more than that credit amount. Also there id a Goodwill charges, which i didn't understand what is this. So, i kindly request you to raise from Case against Tata Sky since i had been harassed and fraud-ed by his Authorized dealer and customer care also i have not provided any support from them.