Company charging for order which is already renewed - MilesWeb India
Hi, I have an account with milesweb.com. I have renewed my hosting order on 15 Feb '19 with invoice no 18655-16032019 well before due date of 17th March 19 and next renewal would be on 17th March 20 Now they are sending me to make payment of additional 1449.42 INR claiming the price hike on cPanel license. Now, when the renewal was made with an agreement of cost specified at the time of renewal, asking amount in the name of hike in license cost or for that matter any reason is not ethical. The reason for making one year payment is to take benefit of the pricing which is far better than renewing it monthly. Now introducing and imposing license hike to customer in the mid tenure when i have already paid for it is not correct. Had the renewals taking place on monthly basis, I would still understand and would pay for the order based on the renewal cost at that stage. But this is purely exploiting and extracting money from the consumer who already has made payment based on the renewal terms which was there at the time of renewing the reseller hosting order. I am hoping this complaint is looked up and addressed.