Excitel is making false statement - Excitel
By Nakul Gupta
Respected sir, My name is Nakul Gupta . My excitel id is nakul_1159 . I recieved the call from excitel on 4th aug 2019. They were offering me excitel fiber connection . I agreed to this offer and make the payment of ONU Rs.750 and they were offering me for 6 month plan for 3470 . I also agreed for this offer and i make the payment for plan also. Now excitel customer care is saying your ticket has been resolve from local area provider. We are not give you fiber connection and we will refund your money of ONU. But they are not refund my plan money 3470. If there is a issue why they are offering the fiber connection . I have sent the 10 mails to the company . Everytime they were reverting . We will take more time to resolve this query. It has been about 2 months . But they were not taking any action . They will give false statement to the customers . I will said to the company . I dont want to use your connection. But they are not refunding my money. When i call to customer care they were saying we will refund your onu money i.e 750. But we are not refund the plan money i.e 3470. I said to the customer care please transfer my call to senior department . Everytime they will saying that senior is not available. Please help me out.