Urbanic - NO REFUND, FILTHY LANGUAGE ON CALL, FRAUD
By on 04 Sep 21
Need your urgent attention here, any immediate help/support would be highly appreciated!
This shopping app/site called URBANIC is duping customers showing amazing collection of clothes which is a replica of aliexpress/alibaba sites and one can easily fall prey to the kind of products being shown which is in reality totally discrepant. For instance the quality of the clothes, material everything is just too cheap as opposed to the pictures.
Their motive is to making a customer go for refund. Once you request a refund, the money is not refunded irrespective of the time and requests. That apart, they don't have a customer care no. on the app. I requested a refund amount which is pending for long so searched for their number online and got one. When I called their number a guy picked up the call (ph. +91-8797150591 / 9883251810) talking very politely and asked me to fill a form opening the link (looked FISHY) via message in order to get a refund. That's a kolkata number and the person on phone was a bengoli.
When I responded saying why do I need to fill a form for my refund and he sensed that am doubting and started abusing me in filthy language. he also had the guts to say that they will not refund the amount unless my UPI details are disclosed by me and the form is filled up. I of course denied but the kind of behavior and language he was using was foul crossing the limits of vulgarity.
Please see this link, how many people have complained of the same:
Amount to be refunded: Rs. 2424
Just in case anyone knows where to complain and aware the public about such fraud, please do let me know.