Reliance trends - Amount paid for online order but goods not received.
By geethanjali k bilagi on 07 Apr 21
On 01.04.2021 i visited your R T Nagar, Bangalore Reliance Trends show room and wanted to purchase tops. One of your sales girl called Supriya informed that if I place order in online I will be getting discounts and the tops selected by me will be dispatched to my residence, for which I agreed. Then she tried placing the order in the Kiosk but I did not receive any OTP to my mobile, so she entered her mobile no.9900478577 and placed the order. Then actually I want cash on delivery but as it did not accept she asked for my card, then I gave my Bank of Baroda Credit Card which was accepted and I received a message on my mobile for the same. But she said the order did not get placed, anyways your money will be refunded within 24 hours. So I left the store and waited for 2 days. After two days I visited the shop on Sunday again to check the status, but again in vain no reply the SM of the store Ms.Neena said I will be receiving a call from your side for confirmation. But till today after lapse of 7 days also there in no call nor any updates from your store. I also checked with our Credit Card customer care of Bank of Baroda who also confirmed about the transaction being successfully approved and the amount has been credited to your Jio Mart account with Transaction ID No,R45135, which I have already informed your R T Nagar Store, on 04.04.2021. I had a very bad experience with them, now they are not lifting my call also. I cannot visit the store daily to check the status, I don't understand what is taking so long to complete the transaction. I request you sir to please either deliver the goods ordered or cancel my order and give me back the money debited to my CC account with two days, failing which I will be forced to approach District Consumer Commission for my legal rights against your Store claiming refund and compensation. With regards, GEETHANJALI K BILAGI (9945194189) B 207, Favourite Elegance Apts, Shampura Main Road, K B Sandra, R T Nagar Post, BANGALORE 560032