ACT Fibernet Reviews, Complaints and Helpline Number


Customer Care Phone Numbers and Contacts:

ACT Fibernet - Downgrade the plan

By Lavanya CS on 09 Oct 20

I have been calling the customer care from past one week none is responding. I need to downgrade my current plan from "ACT Rapid Plus" to "ACT Swift". Kindly please help.

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ACT Fibernet - Payment made

By Pavithra P on 02 Jun 20

I made the payment for a new connection, while making the payment they promised us that router will be installed within 3 working days. I made the payment on 19th May 2020. But till now I did not receive any response from the team. Even there is no answer for any of my calls and messages.

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ACT Fibrenet - Refund not initiated

By Prateek Malik on 18 Sep 19

To whom it may concern. Firstly, I registered through ACT Fibrenet app wherein it showed that the services are feasible at my location so I went ahead and did the payment of 2,229.00 through PayTm. Next I get a call from their sales executive that the services are not feasible at the location and this is an app bug. Secondly, I have tried calling their customer care multiple times to request for a refund but the call is always on waiting with atleast queue of 15 and when it reaches to 1, the call gets disconnected on its own. I had to call the sales executive to ask for the refund and its been more than two week and i don't even have the status for that. Now, finally when i was able to connect to the customer care they say that they don’t have my profile created in their system and hence there is no refund pending at their end. I feel cheated and dissatisfied with such service. Please help me and let me know if anything else is required from my end. I have proof for payment as well which is attached. Thanks, Prateek Malik (+91-9999335039) New Delhi

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