Missingt items against pre paid order from Amazon - Amazon.in

In Products & Services

By Parul Dixit


Hi, I am Parul Dixit, resident of Bangalore. This is regarding my Amazon order: 406-4173080-8922729, placed on 4th October 2019 for 4 Nilkamal plastic storage boxes worth rupees 3407.38 , with prepaid delivery. On 17th October I got only one box delivered and that was in broken condition, I asked to the delivery person about my rest of three boxes, he said that it would be arrived by the evening of 17 Oct, than I got the false message that all the items have been delivered. I have raised the complaint regarding the broken one and the 3 missing ones with in half an hour and sent mail to the Amazon customer service with attached pictures. I got mail communication regarding my complaint registeted from Amazon Customer Service team stating that my matter is under investigation. Since 17 October I am calling and sending mails about my order and missing items to Amazon Customer Service, neighter I am getting my items which I have ordered and paid for nor any satisfactory reply or solution from Amazon side. Amazon Customer Service asked me to wait for 5 more days on 17 Oct, I am not getting anything back ever after that duration over. And today 23 Oct when I called to Amazon Customer Service regarding my missing boxes, I have been told to wait again for 3 more days, it seems like never ending process. Horrible shopping experience with pathetic customer service. It's a mental and financial harassment for me as I am calling, doing mail communication since l17 October and not getting any respinsible satisfactory answer from Amazon Customer Service, I am feeling cheated badly. Now I want all my money back. Kindly look into this matter, raise a case against them and help me to get my money back. Thank You, Parul Dixit 9620671752

Amazon.in Complaints - consumercomplaintonline.in
Amazon.in Complaints - consumercomplaintonline.in
Amazon.in Complaints - consumercomplaintonline.in
Amazon.in Complaints - consumercomplaintonline.in

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