Refund not initiated - ACT Fibrenet

In Internet Services

By Prateek Malik

To whom it may concern. Firstly, I registered through ACT Fibrenet app wherein it showed that the services are feasible at my location so I went ahead and did the payment of 2,229.00 through PayTm. Next I get a call from their sales executive that the services are not feasible at the location and this is an app bug. Secondly, I have tried calling their customer care multiple times to request for a refund but the call is always on waiting with atleast queue of 15 and when it reaches to 1, the call gets disconnected on its own. I had to call the sales executive to ask for the refund and its been more than two week and i don't even have the status for that. Now, finally when i was able to connect to the customer care they say that they don’t have my profile created in their system and hence there is no refund pending at their end. I feel cheated and dissatisfied with such service. Please help me and let me know if anything else is required from my end. I have proof for payment as well which is attached. Thanks, Prateek Malik (+91-9999335039) New Delhi

ACT Fibrenet Complaints -

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